Summary: Egli Pulido, a Venezuelan economist and former public director, reinvented herself with AVO in 2021 as a virtual assistant. Today she works in U.S. health insurance, handling premium audits, commission reconciliation, and medical billing discrepancy resolution, making sure every charge is fair and helping patients understand it. Her story inspires.

My beginnings in Venezuelan public administration

My professional path has been a constant pursuit of excellence and adaptation. I hold a degree in Social Economics from UNEFA, class of 2010, and my career was first built in the field of public and administrative management in Venezuela.

Leadership roles at the Guanipa Mayor’s Office

For years, I held high level responsibilities, serving as Director in several strategic areas of the Guanipa Mayor’s Office:

  • Human Talent and Citizen Management Office
  • Liaison Director with PDVSA and Mixed Companies

Leadership lessons and the call to the digital world

In these roles, I learned that economics is not just about numbers, but about the ability to coordinate multidisciplinary teams, manage resources, and above all, solve complex problems under pressure. My work as a professor at my local School of Nursing further deepened my commitment to education and my sense of service. Yet global changes and the reality of my country presented me with a new challenge: how to bring all that leadership and analytical experience into the digital world.

Meeting AVO in 2021

The answer came in 2021, through AVO. What started as an alternative in response to the situation in my country quickly became an unprecedented platform for professional growth. AVO not only allowed me to work remotely, it gave me the chance to reinvent my profile without losing my essence as an economist.

A path of continuous learning

Over these years at the company, I have followed a path of continuous learning:

  • Collections Executive at INTEGRO Corp
  • Administrative and billing management at Krelium

My current role in U.S. health insurance

Today, I work in an area I’m passionate about: U.S. health insurance. Here, my degree in economics takes on new meaning.

Insurance portals I work with

Working with leading insurance provider portals, I do more than administrative tasks:

  • Ambetter
  • Oscar
  • UnitedHealthcare

Functions I perform

  • Premium audits
  • Commission reconciliation
  • Resolution of medical billing discrepancies

My greatest professional satisfaction

My greatest satisfaction is applying my analytical skills to help patients understand their bills, teaching them to navigate a complex system and making sure every charge is fair and clear. I’ve managed to merge the precision of economics with the agility of virtual assistance, offering a service that combines technical efficiency with deep human empathy.

Looking toward the future

I look toward the future with enthusiasm, grateful to AVO for being the bridge that allowed me to evolve from an in person leadership office to becoming a key part of the virtual health insurance engine. I am the sum of my past in public administration, my present in technology, and my unwavering commitment to keep adding value in every process I lead.

Want to experience your own professional transformation like Egli’s? Discover how to become a virtual assistant with AVO. Apply here